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The Derham Difference: Every Repair. Guaranteed.
At Derham’s Alignment & Auto Repair, every repair we perform is backed by a 12-month / 12,000-mile guarantee covering both parts and labor. If something we fixed fails within that window, bring it back. We make it right — no charge, no argument, no runaround.
That’s the Derham Difference. It’s the commitment we’ve stood behind since we opened in 2006 — and the reason 360+ Wilmington drivers have left us five-star reviews on Google. People remember what happens when a shop does right by them.
The Derham Difference: What’s Covered
Parts. Every part we install is covered for 12 months or 12,000 miles, whichever comes first. If a part fails within that period under normal driving conditions, we replace it at no cost to you.
Labor. If a repair we performed needs to be redone within the guarantee period, you don’t pay labor again. We diagnosed it, we fixed it, we stand behind the work.
All services. The guarantee applies to every repair we do — from brake jobs and engine repairs to alignments, transmission service, battery replacement, suspension work, AC repair, diagnostics, and everything in between. No exclusions on service type.
What It Doesn’t Cover
We’re upfront about this because we believe in transparency, not fine print.
The guarantee covers the specific repair we performed. It does not cover unrelated failures, damage from accidents, modifications made after the repair, or normal wear items used beyond their expected service life. For example, if we replace your front brake pads and six months later a rear wheel bearing fails, that’s a separate issue — not a warranty claim. But if those front pads wear unevenly or make noise within 12 months, that’s on us.
Routine maintenance items like oil changes and inspections are service items, not repairs — they don’t carry a failure-based warranty because there’s nothing to fail. But if we make an error during a service (wrong filter, incorrect fluid, overtorqued drain plug), we fix it immediately at no charge.
Important: Our Parts Policy
The Derham Difference guarantee applies only to parts supplied by Derham’s Alignment & Auto Repair. It is our policy to only install parts that we source, inspect, and can vouch for in terms of quality and authenticity. We do not install customer-supplied parts. This ensures every component meets our standards and allows us to stand behind the complete repair — parts and labor — with full confidence. If we didn’t supply it, we can’t guarantee it.
Why the Derham Difference Matters
Because it forces us to do the job right the first time. Every time.
When a shop guarantees its work, every mechanic knows that cutting corners today means doing the job twice tomorrow — on the shop’s dime. That’s the Derham Difference in practice. It means we use quality parts, not the cheapest option. It means we torque to spec, not by feel. It means we test-drive after the repair, not just hand you the keys.
The guarantee protects you, but it also protects our reputation. Nearly 20 years in Wilmington means we see the same families, the same vehicles, the same neighbors year after year. We can’t afford to do bad work — and we don’t want to.
How to Use the Guarantee
If something we repaired isn’t right, call us at 910-399-4442. Describe what’s happening. We’ll get you in as quickly as possible — usually same day or next day. We’ll inspect the repair, determine if it’s covered, and if it is, we fix it. No paperwork hassle, no approval process, no waiting on a claims department. We handle it ourselves because the guarantee is ours, not a third party’s.
Keep your repair receipt — it documents what was done and starts the 12-month / 12,000-mile clock. If you lose it, don’t worry. We keep records of every service for every vehicle in our system.
You Don’t Need Dealership Service to Protect Your Warranty
A common misconception: you have to take your car to the dealership to keep the manufacturer’s warranty valid. That’s not true. The Magnuson-Moss Warranty Act — a federal law — prohibits manufacturers from requiring dealership service to maintain warranty coverage. You can have your vehicle serviced at any qualified independent shop, including ours, without voiding your factory warranty.
The only requirement is that the service meets the manufacturer’s specifications and is properly documented. We follow factory-recommended procedures, use OEM-equivalent parts, and document every service in our system. Our local shop vs. dealership guide covers this in detail.
Experience the Derham Difference
Every repair at Derham’s Alignment & Auto Repair comes with the same guarantee — no matter the size of the job. Oil filter housing gasket or full engine repair. Brake pad swap or complete suspension rebuild. The Derham Difference applies to all of it.
Call 910-399-4442 or schedule online. Visit us at 6609 Market Street, Wilmington NC 28405. Monday through Friday, 8:00 AM to 5:00 PM.
